This listing was added on 02/03//2019

Job Description

Voicentric is a multi-lingual, multi-cultural organisation that specialises in communication with scientists all over the world.

‍‍‍‍‍‍‍‍‍‍‍Rate of Pay: O.T.E £8.27 per hour (following a successful performance of 150 hours at £7.83 per hour)

Hours: Part-time and Full-time hours available, Monday – Friday (6 am – 9 pm)

You will undertake direct personal communication on behalf of our clients who work principally within the life sciences and biotech industries. You will conduct professional international calls, communicating complex information, raising product awareness and assessing the circumstances and requirements of prospective customers.

Principal Responsibilities:

· Conduct calls on behalf of our client(s) in order to generate high-quality leads

· Research contacts and consider their requirements prior to communication

· Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication

· Understand the needs of the prospective customer and react accordingly

· Maintain organised records of customer interactions

· Support your colleagues and work as a team

· Deliver a very high standard of quality and professionalism at all times

‍‍Personal Qualities:

· Ability to concisely articulate complicated information in a confident and clear manner

· Confidence to direct the course of a conversation and handle objections
· Well-organised and conscientious, with exceptional attention to detail
· Competitive drive, as well as the ability to work well under pressure
· Intent and ability to exceed given targets
·  Good team and interpersonal skills
· Proactive attitude

‍‍‍‍‍Skills and Qualifications:


·  Exceptional use and understanding of Central Thai as well as English
·  Good computer skills
·  Excellent communication skills; both written and spoken

‍‍‍‍‍‍About Voicentric:

Voicentric is a specialist marketing agency providing a global reach to companies in the Life and Material Sciences area. We help our clients understand, test and successfully roll-out telephone-based marketing, sales and customer contact campaigns.

Specifically, we undertake market perception and intelligence gathering, identifying potential customers in new markets, educating customers and prospects about new products and services, lead generation and appointment setting, sales fulfilment and direct sales, account management, up-selling and cross-selling additional products, customer satisfaction.

We particularly specialize in complex products, promoting leading edge instruments and consumables. Voicentric has developed an expertise in converting product complexity into communicable, powerful value propositions, assisting global organizations who want to take their message to a wider audience.

We are a UK company based in Durham, in the North East of England.

Please visit our website to learn more: www.voicentric.co.uk

DURHAM www.voicentric.co.uk

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